⭳ Regulations to download (PDF)

1. General provisions, contact with the store owner
   1. These regulations (hereinafter referred to as the " Terms and Conditions ") define the rules and conditions of using the Soroka Makeup online store , available at https://sorokamakeup.pl .
   2. The owner of the Store is Iryna Soroka , an entrepreneur running a business under the name Iryna Soroka Make Up with its registered office at: Do Studzienki 34b/25, 80-277 Gdańsk, entered into the Central Registration and Information on Business, NIP: 5833254678, Numer REGON: 367759769
      (hereinafter referred to as the " Seller ").
   3. The Seller's contact details are as follows:
      
      Contact address: Królewskie Wzgórze 13/18, Gdańsk, 80-283
      E-mail address: shop@sorokamakeup.pl
      Telephone number: +48 787 586 046 (customer telephone service hours - in the Contact tab).
2. Technical requirements
   1. In order to use the Store, you must have:
      1. a computer or other device with a web browser;
      2. access to the Internet;
      3. active email address.
3. Personal data
   1. The administrator of personal data of the Store's customers is the Seller.
   2. All information about the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy .
4. Conclusion of a sales contract, customer account
   1. The Store enables the purchase of goods (hereinafter " Goods ") and digital content or digital services provided online (hereinafter " Digital Products "), displayed on the Store's website, in two modes:
      1. without registration;
      2. with creating an account in the Store.
      In both cases, in order to place an order, you must select Goods and/or Digital Products in the Store, add them to the "Cart" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
   2. Information about products in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
   3. The condition for placing an order is to fill in the order form with all required data necessary to execute the contract and possibly (at the customer's request) also data to generate a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter " Account "), the registration is one-time, and the e-mail address and password chosen by the customer are the basis for subsequent login. Details of the digital Account management service provided by the Seller are available below in the Account Regulations . The Store allows you to log in to the Account also via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of his orders, and for subsequent orders he does not have to fill out the order form again with his personal data.
   5. The customer may resign from having an account at any time without incurring any costs. For this purpose, please send your resignation to the e-mail address: shop@sklep565757.shoparena.pl.
   6. The customer's confirmation of the order using the "Buy and pay" button (or another equivalent button) means:
      1. submitting an offer to the Seller to purchase Goods and/or Digital Products in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and/or Digital Products and the costs of their delivery.
   7. A sales contract and/or a contract for the supply of digital content or digital service (hereinafter referred to as the "Agreement" ) is concluded when the Seller accepts the order for execution (acceptance of the customer's offer), of which the Seller informs by e-mail confirming the acceptance of the order. implementation.
   8. If it is impossible to complete the order for the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded. At the same time, the Seller will inform the customer about the existing possibilities of other ways of fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish the stock. If the order has been previously paid by the customer and is not possible to complete, the Seller will immediately return the payments made to the customer (according to the scope of the order cancellation). ;
   9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Goods/Digital Product.
   10. The store is not liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failure to provide other data necessary to complete the order.
   11. The Seller reserves the right to suspend the execution of the order if the customer has provided false data or if the data raises reasonable doubts as to their correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.
5. Prices and payment methods
   1. Prices of Goods and/or Digital Products are given in Polish zloty (PLN) and in gross amounts, i.e. including VAT.
   2. The cost of delivery of the Goods is provided separately in the Store's basket, depending on the delivery method chosen by the customer. Digital Products are delivered electronically at no additional cost.
   3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the stage of placing the order (in the basket).
   4. The store offers the following payment methods:
      1. traditional bank transfer to the Seller's account
      2. fast electronic transfer / BLIK / so-called payment virtual wallet - via the payment platform:
         • PayPal
      3. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
   5. If the customer chose to pay by regular bank transfer, payment for the order should be made within 14 days of placing it. In case of failure to pay the above-mentioned deadline, the Agreement is deemed not to have been concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.
   6. If you choose to pay via Shoper Płatności, the entity providing online payment services for payments by quick transfers and payment cards is Autopay SA
6. supply of goods
   1. Delivery of Goods takes place at the customer's discretion:
      • via a courier company
      • via Poczta Polska
   2. With the exception of Goods collected by the customer in person, the order is considered completed when the shipment is sent to the customer (the shipment is entrusted to the carrier engaged in transportation). The exact actual delivery date is determined by the carrier.
   3. The goods are shipped by the Seller within 3 business days, unless a different date is clearly specified in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the "Order processing time" tab.
   4. The Seller normally handles orders in the Republic of Poland, covering the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipping abroad is possible against the costs indicated on the Store's website or costs individually agreed with the customer.
7. Delivery of digital products
   1. The Agreement for the supply of a Digital Product is executed immediately (unless the Agreement provides otherwise) electronically by sending the customer to the e-mail address provided by him data enabling access to the purchased Product (download instructions or access data to the appropriate account).
   2. Access to some Digital Products may require the customer to create an account on a special platform for sharing data in digital form. Such an account is set up for the client free of charge. The technical requirements for gaining access to such an account do not differ from the technical requirements for using the Store.
   3. The time (period) of access to the Digital Product (e.g. per year) is always indicated in the description of the Product when it is purchased by the customer.
   4. If the Digital Product is accessed through a special platform, the customer is obliged to use it in a lawful manner, in particular not to provide illegal content on the platform.
   5. The Customer is obliged to respect the copyrights of the Seller and/or other author of the delivered Digital Products. Unless the Seller has indicated otherwise, the customer is entitled to use the purchased Digital Products only for his or her own needs and in a manner consistent with the intended use resulting from the Agreement. The Customer is not entitled to any other distribution of the purchased digital content without the consent of the Seller
   6. The Seller is not obliged to provide updates to the Digital Product, unless otherwise provided for in its description and/or the Seller's statements posted in the Store and available to the customer at the time of purchase.
8. Withdrawal from the contract
   1. A customer who is a consumer or entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (hereinafter referred to as the " Privileged Entrepreneur ") has the statutory right to withdraw from the contract for the sale of Goods within 14 days of its receipt, without giving a reason, subject to the exceptions referred to below.
   2. A customer who is a consumer or entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (hereinafter referred to as the "Privileged Entrepreneur") has the right to withdraw from the Agreement for the supply of a Digital Product (without giving a reason) within 14 days of its conclusion, unless the following conditions are met:
      • The Seller has fully performed the service or commenced the provision of digital content with the express and prior consent of the customer,
      • before the commencement of the service, the customer was informed that after the service was completed, he would lose the right to withdraw from the contract,
      • The Seller provided the customer with confirmation of the conclusion of the Agreement on a durable medium, along with information about the customer's consent to deliver the Digital Product in circumstances resulting in the loss of the right to withdraw from the contract.
   3. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send the above-mentioned statement within the above-mentioned deadline:
      • in electronic form to the following address: shop@sklep565757.shoparena.pl or
      • in writing to the following address: Królewskie Wzgórze 13/18, Gdańsk, 80-283.
   4. The declaration of withdrawal from the contract may be submitted according to the template available here , but the use of the template is not obligatory. The Seller will immediately send the customer an e-mail confirmation of receipt of the declaration of withdrawal from the contract.
   5. Then, within the next 14 days, the customer should return the returned Goods at his own expense to the postal address Królewskie Wzgórze 13/18, Gdańsk, 80-283.
   6. The Seller will immediately, no later than within 14 days from receiving the declaration of withdrawal from the contract, refund to the customer:
      • prices of the Goods and/or Digital Product;
      • the costs of the original shipment of the Goods to the customer according to the cheapest usual method of delivering the goods offered in the Store.
   7. If the customer withdraws from the contract for the sale of the Goods, the Seller may withhold the refund until he receives the Goods back, or at least the customer provides the Seller with proof of returning the goods.
   8. We will refund the payment using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
   9. The Customer is liable for reducing the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, he used the Goods in a manner other than necessary to determine the nature, characteristics and functioning of the goods.
9. Exceptions to the right to withdraw from the Goods sales contract
   1. The right to withdraw from the contract does not apply to Contracts for the supply of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or serving to meet his individual needs (personalized goods);
      2. which deteriorate quickly or have a short shelf life (perishable goods);
      3. delivered in a sealed package, if the package was opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packed for hygienic reasons);
      4. sound or visual recordings or computer programs, delivered on a tangible medium (e.g. CD) in a sealed package, if the package was opened after delivery;
      5. which, after delivery, due to their nature, become inseparably combined with other goods (e.g. construction materials, if used);
      6. newspapers, periodicals or magazines, with the exception of subscription contracts (paper press);
      7. the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
      8. alcoholic beverages, the price of which was agreed upon when concluding the sales contract, and whose delivery may take place only after 30 days and whose value depends on market fluctuations over which the Seller has no control.
10. Complaints
    1. The Seller is obliged to provide the customer with Goods and/or Digital Products in accordance with the Agreement.
    2. The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Goods and/or Digital Products in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code
    3. In the event of a defect in the goods, the Consumer may complain about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that a guarantee has been granted.
    4. Using the warranty, the Consumer may (on the terms and within the deadlines specified in the Civil Code):
       1. demand that the item be replaced with a defect-free one
       2. in the event of a significant defect - submit a declaration of withdrawal from the contract,
       3. submit a declaration of price reduction,
       4. demand removal of the defect.
    5. Complaints may be submitted:
       • in electronic form to the following address: shop@sklep565757.shoparena.pl
       • or in writing to the following address: Królewskie Wzgórze 13/18, Gdańsk, 80-283.
    6. The Seller will consider the complaint in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.
    7. If you are dissatisfied with the way the complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (regardless of the ordinary proceedings before a common court) also use out-of-court methods of dealing with complaints and pursuing claims.
    8. For the above purpose you can:
       1. apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to resolve the dispute amicably,
       2. use the help of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
       3. use the ODR (Online Dispute Resolution) platform , which is used for online resolution of disputes between consumers and entrepreneurs, if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here ,
       4. apply to a permanent consumer arbitration court to resolve a dispute arising from the concluded contract.
    9. Additional information on out-of-court methods of dealing with complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/ .
11. Final Provisions
    1. Polish law applies to Agreements concluded in the Store. The contract is concluded in Polish.
    2. None of the provisions of the Regulations exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) arising from legal provisions.
    3. The Seller may make changes to the Regulations at any time, and such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Agreements for the provision of digital or electronic services, as well as in the case of (ii) customers who have an Account. in the store - the customer will be notified about the change in the Regulations and the possibility of not accepting the new content.
    4. The Regulations are valid from March 17, 2024.

Account Terms and Conditions
in the Soroka Makeup store

1. General provisions, contact with the Seller
   1. These account terms and conditions (" Account Terms and Conditions ") set out the terms and conditions of use of the customer account (" Account ") in the Soroka Makeup online store (" Store ").
   2. These Account Regulations constitute the regulations of the electronic service within the meaning of the Act on the provision of electronic services. The Account Service is an additional and peripheral service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods and/or Digital Products. The Account maintenance service is free of charge.
   3. The Account Regulations supplement the Store Regulations. To the extent not regulated in the Account Regulations, the provisions of the Store Regulations apply to this service.
   4. The Seller's contact details in matters relating to the Account service are the same as in the case of the Store:
      Królewskie Wzgórze 13/18, Gdańsk, 80-283
      e-mail: shop@sorokamakeup.pl
      tel.: +48 787586046
2. Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1. Store Regulations.
   2. By using the Account, the Store customer has the opportunity to:
      1. save and store your personal data on the Account (including the delivery address), which allows you to make subsequent purchases in the Store without having to complete the address form again,
      2. view your order history,
      3. insight into the status of the order.
3. Agreement for the provision of the Account service, withdrawal from the agreement, resignation from the Account
   1. Creating an Account by the customer is tantamount to concluding an agreement for the provision of electronic services for an indefinite period. The Customer may resign from having an Account at any time without giving a reason. For this purpose, please contact the Seller electronically at shop@sklep565757.shoparena.pl. The Customer also has the statutory right to withdraw from the contract for the provision of the Account management service within 14 days of its conclusion.
4. Complaints
   1. The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in points X. 3-5 of the Store Regulations.
   3. If you are dissatisfied with the way the complaint is handled by the Seller, it is also possible to use extrajudicial methods of dealing with complaints and pursuing claims, in accordance with the procedure described in points X. 6-7 of the Store Regulations.
5. Personal data
   1. Full information on the processing of personal data of Store customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.
6. Changes to the Account Regulations
   1. The Seller may make changes to these Account Regulations on the terms set out in point XI. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, he or she may terminate the contract for the provision of the Account service (by contacting the Seller electronically) with a 14-day notice period.